Return & Refund Policy

A legal disclaimer

Last Updated: March 2026

Jukebox Media Publishings ,LLC — Phoenix, Arizona

At Jukebox Media Publishings ,LLC , we take pride in the quality of our music, merchandise, and creative products. If you experience an issue with your order, please review the policy below.

Eligibility for Returns

Returns accepted within 10 days of delivery.
Items must be unused, unworn, and in original packaging.
Music products (CDs, vinyl, cassettes) must be sealed unless defective.
Digital products are non‑refundable.

Non‑Returnable Items

Opened CDs, vinyl, or cassettes (unless defective)
Digital downloads
Custom or limited‑edition items
Worn or open memorabilia and merchandise, included but not limited to clothing
Gift cards

Defective or Damaged Items

If your item arrives damaged or defective:

Contact us within 7 business days
Include your order number and photos
We will replace the item at no cost

Refunds

Approved refunds go to the original payment method
Shipping costs are non‑refundable
Refunds may take 5–10 business days to process

Exchanges

We offer exchanges for:

Wrong size sent
Wrong item received
Defective merchandise

Return Shipping

Customer pays return shipping unless the item is defective or incorrect
Use a trackable shipping service

For returns, exchanges, or questions:

Jukebox Media Publishings ,LLC — Phoenix, AZ

Email: support@jkbx.one